This page contains information on contact details, how to update membership payment details, and answers to other frequently asked questions..

👋🏼 Get in touch with us

Your questions, feedback, and concerns are important to us.

If you want to reach editors Tyler Olsen or Grace Kennedy, send an email to [email protected].

If you have subscription or membership questions or concerns, please send an email to [email protected], and we’ll get back to you as soon as possible.

⚡️ How to:

• Update your Fraser Valley Current Insider membership settings

• Change your credit card information

• See when your membership expires

  1. Go to our website

  2. Click "Login" in the top right corner of the page

  3. Enter your email address

  4. Click "Send me a link"

  5. Check your email for a login link from Beehiiv

  6. Click "Get Access" in the email

  7. Once logged in, click the person icon in the top right corner

  8. Click "Manage Subscription"

  9. From there, you'll be able to update your payment method or change or cancel your membership.

If you have any questions or need more support, email us anytime at [email protected].

🙋🏽‍♂️FAQs

  1. Will I receive an email alerting me when my membership is about to renew or expire?

    • Yes, you will receive an email 7 days in advance of renewal.

  2. Am I able to gift a membership or purchase a membership for another person?

    • Yes. Just go to this page and select “Gift” just above the payment options.

  3. Can I add a family member to my account?

    • Yes! We provide discounted rates for members in the same household. Contact us [[email protected]] for more information.

  4. Can I buy a membership for more than one person or for my company?

    • Yes. Yes. Just go to this page and select “Gift” just above the payment options. You can buy gifts for multiple people. For larger groups, email [email protected] and we can chat!

  5. Is the Insider membership tax deductible?

    • Yes. Our parent company, Overstory Media Group, is officially a Qualified Canadian Journalism Organization (QCJO). That means any paid subscriptions that fall under our organization qualify for this tax credit.

      You can claim the digital subscription tax credit on Line 31350 of your T1 Income Tax and Benefit Return. The credit is calculated as 15% of the total amount paid by the individual for qualifying subscription expenses.

      If you are unsure of your total amount paid, please search your email for the monthly or annual receipt that is sent to you at the time of purchase or renewal of your membership.

      If you are unable to locate your receipt, please send an email to [email protected]. Please allow our team 10 business days to send your receipt.

      For more information on the tax credit, please visit the government’s website.

  6. I can't see emails in my inbox. What can I do?

    • Make sure you add [email protected] as a contact and move our emails into your primary inbox. Also, make sure your inbox isn't full or if you have a firewall enabled then check to ensure that it’s not blocking our sending IP address. If the problem persists, please email us at [email protected].

  7. I have a Shaw email address and don’t always see your emails in my inbox.

    • If you use Shaw's webmail, you can find some tips to ensure you get our newsletters by clicking here.

  8. I want to donate a lump sum to your publication—how can I do that?

  9. Is my membership paying for journalism?

    • Yes! We rely on the support of our members to help fund our reporting and bring you accurate, timely, and impactful news coverage and event listings that keep you informed about everything happening in your local community.

  10. How do I access my account on the website?

    • Simply log in from fvcurrent.com to access your account. The login button is in the top right corner of the website.

  11. I am an Insider member, and still, I can't see the Member Only content on the website.

    • Please make sure you are logged in with the email address that you used to pay for your membership

  12. Can I post Insider information on social media?

    • Yes! However, if others do not have a paid subscription, they won’t be able to see the full content.

  13. Do I need a password to see the Insider section of the newsletter?

    • No. If you are an Insider, then you will automatically see the full version of the newsletter in your inbox. You will not see the paywall.

  14. Why am I still seeing ads in the newsletter?

    • Ads in our newsletters are from our community partners. These are local companies that believe in the importance of community news and want to be a part of the community we are building. All subscribers, both free and paid, will see ads in our newsletters. .

  15. Can I change the email address my membership is connected to?

    • If you would like to change your email address, please contact us at [email protected], and we’ll be able to help you out. Please note that this may take 3-5 business days to go into effect.

  16. Can I change the credit card used to pay for my membership?

    • Yes. Just follow the directions at the top of this page.

  17. Can I switch from a monthly to yearly membership?

    • Right now the only way to switch would be to cancel the existing membership, and then use the "Upgrade" page again to re-subscribe.

  18. Can I switch from an annual to a monthly membership?

    • Right now the only way to switch would be to cancel the existing membership, and then use the "Upgrade" page again to re-subscribe.

  19. I am trying to log in to access your content, but I am not being directed to the regular login page, or I am being blocked from logging in.

    • We recommend running through a few diagnostic troubleshooting steps to rule out any settings or other issues local to your device or browser that may be preventing you from seeing the login pages properly:
      - First, please try clearing your browser cache to ensure you’re not running into any saved data in your browser.
      - Next, please try using an incognito/private browser window.
      - If you’re still having issues, then it’s important to make sure that your browser is up to date, running the most recent available version. So please try to update your browser.
      - If an updated browser doesn’t resolve the issue, the next step is to try a different browser.
      - If the issue persists after those steps, please try to take a screenshot of the page you are receiving, or take a screen recording to show us the issue, and email us so we can take a look at the issue and find a solution.

  20. How do I cancel my membership?

    • To cancel your membership, simply follow the steps at the top of this page to adjust your membership payment details.Once you cancel, you will still have access to all of the membership perks until your subscription expires. After that, you won't be charged again.